Your Privacy Rights

Rights you may have

Which of these apply to you depends on the law in your state. Where a right applies, we will not treat you differently for using it.

• The right to know what personal information we have collected about you, where it came from, and who we have disclosed it to.
• The right to a copy of that information.
• The right to have inaccurate information corrected.
• The right to have your information deleted, subject to exceptions where we are required to keep it.
• The right to opt out of the sale or sharing of your personal information.
• The right to limit how sensitive personal information is used.
• The right not to receive discriminatory treatment for exercising any of these rights.

Making a request

You can make a request using any of the methods below.

By phone

1-888-243-8046 (TTY 711)Monday-Friday, 9 AM-5:30 PM EST

By email

contracting@ihealthplans.com

Online

ihealthplans.com/privacy-request

Opting out of sale or sharing

We do not sell your personal information, and we do not share it for cross context behavioral advertising.

You can still ask us to opt you out. We will honor that request even though there is nothing here that it applies to.

Someone acting on your behalf

An authorized agent can make a request for you, and a person with power of attorney can act on behalf of the person they represent. We verify their authority and the identity of the person the request concerns before we act on it.

Before anything specific to you is discussed, the agent asks the person contacting us to confirm what authority they hold, and records that statement on the call.

Acceptable proof is a power of attorney document, a court order, or a CMS approved representative form. After an enrollment the carrier may also ask for that documentation to be sent in.

How we verify a request

Before we act on a request we need to be reasonably sure you are who you say you are. What we ask for depends on the sensitivity of the information and the type of request.

For most requests we verify you by the telephone number we hold for you, since that is the identifier your records are filed under. Where someone is acting for you, we confirm their authority first, as described above.

We respond within 30 days. If a request is complicated and we need longer, we will tell you inside those 30 days and explain why.

If you disagree with our decision

If we refuse a request, we will tell you why, and you can appeal that decision.

To appeal, email contracting@ihealthplans.com within 45 days and put the word Appeal in the subject line. There is no form to fill in and no particular wording you need to use.

We will write back within 45 days with what we decided and the reasons for it. Some states allow us longer than that. We have chosen the shorter deadline and apply it everywhere.

If we turn down your appeal, you can take the matter to the attorney general in your own state. We will include their contact details in our decision, so you do not have to go looking for them.