Third Party Marketing Organization Disclosure

The plans we offer

We do not offer every plan available in your area. Currently we represent 8 organizations which offer 3,459 products in your area. Please contact Medicare.gov, 1-800-MEDICARE, or your local State Health Insurance Program (SHIP) to get information on all of your options.

1-800-MEDICARE is available 24 hours a day, 7 days a week.

How many organizations we represent

iHealth Plans represents Medicare Advantage organizations that have a Medicare contract. We currently represent 8 organizations offering 3,459 products, and the same figures appear in the footer of every page on this site.

We are not connected to the government

iHealth Plans is not connected with or endorsed by the U.S. government or the federal Medicare program. We are a licensed insurance agency.

Recording of calls

Calls with beneficiaries are recorded. Recording is a requirement placed on Third Party Marketing Organizations, and it applies to the entire call, including any enrollment discussion.

You are told at the start of every call that it is being recorded, and the other disclosures CMS requires are given at the same time.

Some states require every person on a call to agree before it can be recorded. Where that applies the agent will ask you out loud for that agreement before going any further, and if you do not give it the call cannot continue. The federal recording requirement does not override the consent law of your state.

Recordings are held securely and are not altered. They are kept in a system that allows them to be retrieved when CMS, an insurance carrier, or another regulator asks for them as part of an audit.

Marketing and sales calls are kept for 6 years, as audio for the first 3 years and as either audio or a written transcript for years 4 through 6. Calls that involve an enrollment are kept for 10 years, which is required by 42 CFR 422.504(d).

Licensed insurance agents

The people you speak to are licensed insurance agents. Whether an agent can discuss plans in your state depends on where they hold a license.

You can check the license of any agent yourself. The Department of Insurance in your state holds the record, and the NIPR Consumer Portal and the SBS License Manager both let you search nationally. Each of these will tell you whether a license is active, what lines of authority it covers, and whether there is any disciplinary history against it.

We keep a complete internal register of the licenses this agency holds, and we will provide our license information on request.